Shipping Policy
we strive to provide you better auto parts shipping options.
- We provide Free Shipping!
- All items are ready to be dispatched within 1-2 business days after the payment is completed. You will receive a notification once your order has been shipped.
- “Business days” refer to Mondays through Fridays only. This does not include Saturdays, Sundays, and holidays.
- Wooncar.com does not ship to US Protectorates, PO Box, mailbox, and APO/FPO addresses. Orders placed with these types of addresses may result in delays.
Delivery Time
Most standard shipments are sent through United States warehouses, Some of them will send from our foreign factory directly if the stock is insufficient supply.
US Stock: 2-5 business days for delivery.
Foreign Stock: 7-14 business days for delivery. (only with your permission will we choose to ship from abroad.)
In most cases, the package will be delivered within the estimated arrival time. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.
Tracking Information
You can get tracking information within 24 to 48 hours after your package has been shipped. If you cannot access your tracking information, please check again after 48 hours.
Damaged Shipments
Upon receiving your order, all shipping package(s) and items should be thoroughly inspected for signs of damage, loss, or incorrect parts. Our warehouse makes every effort to prevent shipping damage, but it occasionally occurs unexpectedly. If you receive a damaged part, please call us immediately to prevent you from being charged freight both ways. We are not responsible for any damaged, lost, or incorrect parts after 90 business days, regardless of which party is at fault. We are also not responsible for lost or stolen packages. All claims for such incidents must be reported and handled through the shipping company. For more information, see Risk of Loss (below).
Risk of Loss
All items purchased from our website are made pursuant to our shipping terms, which are FOB shipping points. This means that the risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the transportation of the goods. You must contact us immediately if you do not receive the entire shipment within 2 full days of the carrier’s estimated delivery date. All claims must be filed within 30 days of the shipment date for any possibility of a claim. We are not directly responsible for lost or stolen packages, but we are happy to assist you in filing a claim with the shipping company.
